Spanish Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy is excited to offer a position for a Spanish Speaking Customer Service Agent for a leading Global Technology Company. This remote role based in Greece allows you to assist Spanish-speaking customers with their inquiries related to innovative technology products and services. You will be responsible for providing top-notch support, troubleshooting issues, and ensuring a seamless customer experience. If you are enthusiastic about technology, have excellent communication skills, and are dedicated to customer service, we would love to hear from you!

In Short

• Deliver high-quality customer support in Spanish for inquiries pertaining to technology products.
• Assist customers with troubleshooting and resolving technical issues.
• Provide information on product features, services, and account management.
• Document customer interactions and feedback accurately.
• Collaborate with technical teams to escalate and resolve complex issues.
• Stay updated on product developments and company policies to assist customers effectively.
• Gather customer feedback to contribute to continuous service improvement initiatives.

Requirements

• Fluency in Spanish.
• Strong communication skills.
• Experience in customer service or technical support.
• Ability to troubleshoot technical issues.
• Familiarity with technology products.
• Excellent problem-solving skills.
• Ability to work independently in a remote environment.

Benefits

• Work remotely from Greece.
• Opportunity to work with a leading technology company.
• Competitive salary.
• Professional development opportunities.
• Flexible working hours.