Finnish Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy is thrilled to announce an opening for a Finnish Speaking Customer Service Agent for an Online Travel Agency, working remotely from Greece. In this exciting role, you will be the first point of contact for Finnish-speaking customers, assisting them with their travel inquiries, bookings, and any issues they may encounter. Your expertise in customer service will help travelers enjoy seamless experiences while exploring their destinations. If you are passionate about travel and customer support, we would love to have you on our team!

In Short

• Provide outstanding customer service to Finnish-speaking clients via phone, email, and chat.
• Assist customers with travel bookings, itinerary changes, and general travel inquiries.
• Resolve issues related to bookings, cancellations, and refunds promptly and professionally.
• Maintain accurate documentation of customer interactions and inquiries.
• Collaborate with various departments to ensure a positive customer experience.
• Stay informed about travel regulations, destinations, and company policies to offer expert advice.
• Gather customer feedback to propose improvements to services and operations.

Requirements

• Fluency in Finnish and English.
• Previous experience in customer service.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of travel industry is a plus.
• Proficient in using customer service software and tools.

Benefits

• Work remotely from Greece.
• Flexible working hours.
• Opportunity to work in the travel industry.
• Supportive team environment.
• Training and development opportunities.