Danish Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy is thrilled to announce an opening for a Danish Speaking Customer Service Agent for a Magical Streaming Service! In this exciting role, you will be the voice of our brand, assisting Danish-speaking customers with their inquiries about our streaming platform, resolving issues, and providing support to enhance their viewing experience. If you are passionate about media and customer service and want to be part of a vibrant team, we encourage you to apply!

In Short

• Provide outstanding customer service to Danish-speaking clients via phone, email, and chat regarding their streaming service inquiries.
• Assist customers with account management, troubleshooting technical issues, and navigating the platform.
• Deliver accurate information about content availability, subscription options, and service features.
• Resolve customer complaints and concerns with patience and professionalism.
• Document customer interactions and feedback to identify trends and improve service quality.
• Collaborate with other team members to enhance customer support processes and efficiency.
• Stay updated on industry trends and company offerings to provide informed assistance.

Requirements

• Fluency in Danish and English.
• Strong communication and interpersonal skills.
• Experience in customer service or related field.
• Ability to troubleshoot technical issues effectively.
• Familiarity with streaming services is a plus.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic environment.
• Access to company benefits and perks.
• Training and development opportunities.