Italian Speaking Airline Customer Service Agent - Remote

Overview

An overview paragraph about the job

In Short

• Provide exceptional customer support to Italian-speaking customers through various communication channels, including phone, email, and chat.
• Assist passengers with flight inquiries, bookings, cancellations, and changes.
• Effectively resolve customer complaints and issues promptly and professionally.
• Stay updated on airline policies, procedures, and services to provide accurate information.
• Document customer interactions and maintain detailed records in the CRM system.
• Collaborate with other departments to enhance the overall customer experience.
• Participate in ongoing training to improve product knowledge and customer service skills.

Requirements

• Fluency in Italian, both spoken and written.
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to work in a fast-paced environment.
• Problem-solving skills.
• Familiarity with CRM systems.
• Willingness to participate in ongoing training.

Benefits

• Competitive salary.
• Opportunities for career advancement.
• Flexible working hours.
• Employee discounts on airline services.
• Comprehensive training programs.