Italian Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy Bulgaria is excited to offer a position for an Italian Speaking Customer Service Agent for a Global Technology Company, with the opportunity to work remotely from Greece. In this role, you will provide exceptional service to our Italian-speaking customers, assisting them with inquiries related to technology products and services. You will play a crucial part in ensuring customer satisfaction by resolving issues, providing product information, and guiding users through troubleshooting processes. If you are passionate about technology and enjoy helping customers, we invite you to apply!

In Short

• Deliver high-quality customer service in Italian for inquiries regarding technology products and services.
• Assist customers with troubleshooting, installation, and usage of technology products.
• Effectively resolve customer complaints and provide appropriate solutions.
• Document customer interactions and feedback accurately.
• Collaborate with technical support teams as needed to resolve complex issues.
• Stay updated on product knowledge and industry trends to better assist customers.
• Provide feedback on customer insights to help improve products and services.

Requirements

• Fluency in Italian.
• Strong communication and interpersonal skills.
• Experience in customer service is a plus.
• Ability to troubleshoot and assist with technology-related inquiries.
• Willingness to learn about technology products.

Benefits

• Work remotely from Greece.
• Opportunity to work with a global technology company.
• Competitive salary and benefits.
• Training and development opportunities.