Italian Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy is excited to announce a vacancy for an Italian Speaking Customer Service Agent to join our Credit Card Department. In this role, you will be the first point of contact for our Italian-speaking clients, providing them with assistance regarding their credit card inquiries, including applications, billing issues, and account management. Your dedication to customer service and problem-solving abilities will play a crucial role in ensuring client satisfaction. If you have a passion for helping others and possess strong communication skills, we want to hear from you!

In Short

• Respond to customer inquiries in Italian via phone, email, and chat regarding credit card services.
• Provide accurate information about credit card products, benefits, and terms.
• Assist customers with account management and resolve billing disputes or card issues.
• Document customer interactions and maintain accurate records within our systems.
• Collaborate with the credit card department team to improve processes and enhance customer experience.
• Keep updated on industry regulations and company policies to provide informed support.
• Gather customer feedback to identify areas for service improvement.

Requirements

• Fluency in Italian is essential.
• Strong communication skills.
• Experience in customer service preferred.
• Ability to handle inquiries and resolve issues effectively.
• Familiarity with credit card services is a plus.
• Proficient in using customer service software.
• Detail-oriented and organized.

Benefits

• Competitive salary.
• Opportunity for career growth.
• Supportive team environment.
• Comprehensive training provided.
• Flexible working hours.