French Speaking Airline Customer Service Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Deliver exceptional customer support to French-speaking airline passengers via phone, email, and chat communications.
• Assist customers with inquiries regarding flight bookings, changes, cancellations, and other airline services.
• Effectively manage and resolve customer complaints and inquiries with professionalism and empathy.
• Maintain current knowledge of airline policies, procedures, and travel regulations to provide accurate assistance.
• Accurately document all customer interactions within the CRM system.
• Collaborate with other departments to ensure a seamless and positive customer experience.
• Participate in ongoing training to enhance service skills and product knowledge.

Requirements

• Fluency in French is required.
• Strong communication skills.
• Experience in customer service, preferably in the airline industry.
• Ability to work remotely and manage time effectively.
• Familiarity with CRM systems.
• Empathy and problem-solving skills.

Benefits

• Flexible remote work from Greece.
• Opportunity to work in a dynamic and supportive environment.
• Training and development opportunities.
• Engagement with a passionate team.