Spanish Speaking Airline Customer Service Specialist - Remote

Overview

Patrique Mercier Recruitment PT is a leading recruitment agency in Greece, dedicated to connecting talented professionals with outstanding career opportunities across various sectors. We are thrilled to announce that we are looking for a Spanish Speaking Airline Customer Service Specialist to join our vibrant team in Athens, with the flexibility to work remotely within Greece. This role is perfect for individuals who are passionate about the airline industry and committed to providing exceptional customer service. As a Spanish Speaking Airline Customer Service Specialist, you will be the first point of contact for Spanish-speaking customers, helping them with their travel inquiries and ensuring a seamless experience. If you're proactive, dedicated, and eager to make a difference in customer satisfaction, we invite you to apply!

In Short

• Provide outstanding customer service to airline passengers in Spanish.
• Assist customers with inquiries regarding bookings, flight changes, cancellations, and general travel-related questions.
• Effectively resolve customer complaints and issues with professionalism.
• Communicate important flight information, policies, and updates clearly and efficiently.
• Document customer interactions accurately to maintain quality assurance.
• Work collaboratively with team members to improve service delivery and customer experience.
• Stay updated on airline products, services, and industry trends to offer informed guidance.

Requirements

• Fluency in Spanish and English.
• Strong communication and interpersonal skills.
• Experience in customer service, preferably in the airline or travel industry.
• Ability to handle difficult situations with professionalism.
• Proficiency in using customer service software and tools.
• Strong problem-solving skills.
• Willingness to work flexible hours.

Benefits

• Flexible working hours.
• Opportunity to work remotely within Greece.
• Dynamic and supportive team environment.
• Training and development opportunities.
• Competitive salary package.