Czech Speaking Airline Customer Service Specialist - Remote

Overview

Patrique Mercier Recruitment PT is a prominent recruitment agency in Greece, dedicated to connecting talented individuals with exceptional career opportunities across various sectors. We are currently looking for a Czech Speaking Airline Customer Service Specialist to join our vibrant team in Athens, with the flexibility to work remotely within Greece. This position is perfect for individuals who are passionate about providing excellent customer service within the airline industry. As a specialist, you will assist Czech-speaking customers with their inquiries and ensure they have a smooth and enjoyable travel experience. If you are a proactive communicator with a strong commitment to customer satisfaction, we invite you to apply!

In Short

• Provide outstanding customer service to airline passengers in Czech.
• Assist customers with inquiries regarding bookings, cancellations, and flight information.
• Efficiently resolve customer complaints and issues, ensuring a positive experience.
• Clearly communicate flight updates, policies, and essential information to customers.
• Maintain detailed and organized records of customer interactions and transactions.
• Collaborate with team members to enhance service delivery and efficiency.
• Stay updated on airline services and industry trends to provide informed assistance.

Requirements

• Fluency in Czech and English.
• Strong communication and interpersonal skills.
• Experience in customer service, preferably in the airline industry.
• Ability to handle difficult situations with professionalism.
• Proficient in using customer service software and tools.
• Strong organizational skills and attention to detail.

Benefits

• Flexible remote working options within Greece.
• Opportunity to work in a dynamic and supportive team environment.
• Professional development and training opportunities.
• Competitive salary and benefits package.