Spanish Speaking Airline Customer Service Specialist - Remote

Overview

An exciting opportunity for a Spanish Speaking Airline Customer Service Specialist, with the flexibility to work remotely from Greece, ideal for individuals passionate about travel and committed to exceptional service.

In Short

• Provide outstanding customer support to Spanish-speaking airline passengers via phone, email, and chat.
• Assist customers with inquiries related to flight bookings, cancellations, changes, and additional airline services.
• Effectively handle and resolve customer complaints with professionalism and empathy.
• Stay informed about airline policies, procedures, and travel regulations to offer accurate assistance.
• Accurately document all customer interactions in the CRM system.
• Collaborate with other teams to enhance the overall customer experience.
• Engage in ongoing training sessions to improve service skills and product knowledge.

Requirements

• Fluency in Spanish and English.
• Experience in customer service, preferably in the airline industry.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with CRM systems.
• Problem-solving skills and a customer-oriented mindset.

Benefits

• Flexible remote working environment.
• Opportunity to work in a dynamic and multicultural team.
• Training and development opportunities.
• Competitive salary and benefits package.