Manager, Customer Community - Remote

Overview

This position involves leading the development and management of customer and employee social programs, fostering community engagement, and driving sustainable growth.

In Short

• Oversee and mentor team members in community management.
• Develop and execute strategies for customer community platforms.
• Manage content programming and customer messaging.
• Act as the primary escalation point for customer issues.
• Enhance team engagement through an employee advocacy program.
• Measure community analytics and refine strategies.
• Collaborate with marketing for user-generated content.
• Amplify community stories in the social media program.

Requirements

• 5+ years of experience in community management.
• Expertise in online community development.
• Exceptional written and verbal communication skills.
• Deep understanding of community dynamics.
• Data-driven problem-solving abilities.
• Proven track record in community building.
• Ability to work with good judgment in varied situations.
• Collaborative mindset for cross-team initiatives.

Benefits

• Flexible time off and career growth opportunities.
• Comprehensive health benefits.
• Parental leave and support.
• Recognition programs and performance bonuses.
• Financial planning tools and support.