Customer Success Community Manager - Remote

Overview

The Customer Success Community Manager will oversee the myON initiative, ensuring effective communication and project management to enhance literacy achievement in the community.

In Short

• Manage all aspects of the myON initiative.
• Serve as the primary liaison for community partners.
• Develop and distribute content to stakeholders.
• Conduct monthly data analysis and reporting.
• Coordinate community reading challenges.
• Manage a summer street team promoting literacy.
• Ensure smooth data exchange and management.
• Conduct professional development sessions.
• Support district literacy goals through partnerships.
• Assist in the development and promotion of myON features.

Requirements

• Prior experience with Renaissance myON preferred.
• Ability to manage multiple projects effectively.
• Strong communication and interpersonal skills.
• Experienced in data analysis and reporting.
• Knowledge of education and literacy programs is a plus.
• Proficient in social media and content creation.
• Bilingual (English/Spanish) preferred.

Benefits

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth.
• Health Savings and Flexible Spending Accounts.
• 401(k) and Roth 401(k) with company match.
• Paid Vacation and Sick Time Off.
• 12 Paid Holidays.
• Parental Leave (20 total weeks with 14 weeks paid).
• Tuition Reimbursement.
• Life & Disability Insurance.
• Well-being and Employee Assistance Programs.