Community Manager - Remote

Overview

Join our team as a Community Manager and help shape the voice and heartbeat of our customer community. In this role, you’ll connect passionate users, foster engagement, and build programs that celebrate customer success while driving product advocacy.

In Short

• Develop and execute a scalable community engagement strategy.
• Identify platforms and tools to support vibrant community spaces.
• Track community growth, health, and engagement metrics.
• Create and moderate discussions, virtual events, and webinars.
• Collaborate with Marketing to create relevant community content.
• Identify and cultivate brand advocates and community leaders.
• Monitor and respond to feedback and concerns.
• Foster a welcoming and inclusive environment for all users.
• Work cross-functionally with various teams.
• Participate in continuous learning and professional development.

Requirements

• 3-5 years of experience in community management or related role.
• Strong written and verbal communication skills.
• Experience with community platforms and analytics tools.
• Empathy-driven mindset with strong interpersonal skills.
• Ability to work cross-functionally with Product, Marketing, Support, and Sales teams.
• Passionate about customer success and user experience.

Benefits

• Health Insurance Coverage including a 100% company-paid HDHP plan.
• Competitive compensation and benefits package including bonuses and equity options.
• Flexible Time Off, paid holidays, and parental leave program.
• Wellness stipends and mental health support.
• Continuous learning through various development programs.
• Participation in charitable matching gift program and volunteer service.