Customer Care Specialist - Social Media - Remote

Overview

Grammarly is seeking a Customer Care Specialist to enhance customer experience through social media engagement, reflecting the company's mission and values.

In Short

• Engage with customers on social media platforms.
• Craft on-brand messages to enhance user experience.
• Monitor social sentiment and identify engagement opportunities.
• Collaborate with various teams to improve operational efficiency.
• Provide high-quality responses across social channels.
• Manage and organize social media requests.
• Develop expertise in handling brand interactions.
• Participate in training and onboarding processes.
• Support user retention through effective communication.
• Contribute to team efficiency through process optimizations.

Requirements

• Excellent English writing and speaking skills.
• Experience in customer assistance.
• Social media savvy with a desire to help users.
• Empathetic and active listener.
• Ability to write clear and concise replies.
• Adaptable to changing environments.
• Experience with software like macOS, MS Office, and Slack.
• Familiarity with ticketing systems is a plus.
• Embody EAGER values: ethical, adaptable, gritty, empathetic, remarkable.
• Inspired by MOVE principles: move fast, create customer value, value impact, embrace healthy disagreement.

Benefits

• Support for professional growth and development.
• Connected team culture with a remote-first hybrid model.
• Comprehensive benefits package including health care.
• Competitive pay with additional bonuses for specific hours.
• Support for home office setup and wellness initiatives.