Customer Support Specialist: Social Media and Community Management - Remote

Overview

As a Customer Support Specialist for Social Media and Community management at Foxelli Group, you will serve as the voice of our brand across social media platforms, combining traditional customer support with social media and community management.

In Short

• Full-time remote role primarily in the Eastern European Time Zone.
• Engage with customers on social media platforms like Facebook, Instagram, and YouTube.
• Set up and monitor AI tools for social media replies.
• Respond to customer reviews and manage community engagement.
• Create graphics using Canva for social media posts.
• Proactive communication and excellent written English required.
• Experience in customer support or community management preferred.
• Flexible schedule with a focus on work-life balance.
• Competitive fixed service fee based on skills and experience.
• Generous benefits including personal development budget and gym memberships.

Requirements

• Experience in customer support or community management.
• Excellent written English skills.
• Hands-on experience managing social media accounts.
• Proactive and friendly communication style.
• Basic Canva skills for designing posts.
• Bonus: experience with review platforms like Trustpilot.

Benefits

• Complimentary gym memberships and outdoor adventures.
• Personal development budget for continuous growth.
• Generous paid time off including parental leave.
• Home office setup budget for comfortable working conditions.
• Strong company culture and network of unique individuals.
• Full flexibility in a remote setting.