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Customer Support & Sales Agent - Remote

Posted 2 days ago
Customer Service
Freelance
Worldwide
€800/year

Overview

Join Foxelli Group as a Customer Support & Sales Agent, where you will connect with customers and drive sales through empathetic communication.

In Short

  • 100% remote position
  • Deliver friendly and solution-oriented support via multiple channels
  • Conduct phone interviews to assess customer needs
  • Drive upsells by identifying value-aligned opportunities
  • Collaborate cross-functionally for a smooth customer journey
  • Fixed schedule from 10:00 AM to 6:00 PM EET
  • Minimum 1 year of customer support experience required
  • Fluent English communication is essential
  • Freelance agreement with a fixed service fee
  • Eligibility for various countries in Europe and South Africa

Requirements

  • Fluent or near-native spoken English
  • 1+ years of experience in customer support
  • Experience in phone-based customer support and upselling
  • Strong emotional intelligence and active listening skills
  • Comfortable working independently
  • Reliable computer and high-speed internet connection
  • Previous remote work experience is a plus

Benefits

  • Complimentary gym memberships and outdoor adventures
  • Personal development budget for growth
  • Generous paid time off including parental leave
  • Budget for home office setup
  • Strong company culture and network
  • Full flexibility with your schedule
Foxelli Group logo

Foxelli Group

Foxelli Group is a dynamic e-commerce company with nine years of experience, specializing in scaling brands through a direct-to-consumer (D2C) model. With a portfolio of successful brands generating over $20 million USD annually, Foxelli is committed to innovation and growth. The company fosters a collaborative and empowering culture, encouraging team members to take initiative and drive results. They offer flexibility, personal development opportunities, and well-being perks, making it an ideal environment for proactive individuals ready to make a significant impact.

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