Remote Otter LogoRemoteOtter

Customer Support Agent - Remote

Posted 1 week ago
Customer Service
Full Time
Guatemala
15,000 - 24,000 USD/year

Overview

As a Customer Support Agent at Ben, you’ll be a key player in delivering world-class service to our users. You’ll be the voice of our product, supporting our customers through a range of technical and product-related challenges with empathy, efficiency, and a problem-solving mindset.

In Short

  • Respond to customer queries via email, chat, and phone.
  • Troubleshoot and resolve technical and product-related issues.
  • Become a Ben product expert.
  • Identify trends in support queries.
  • Create and maintain help centre content.
  • Contribute to continuous improvement.
  • Participate in team meetings and training sessions.

Requirements

  • 2+ years of experience in customer service in a B2B SaaS company.
  • Excellent written and verbal communication skills.
  • Strong analytical thinking and problem-solving ability.
  • Solid technical aptitude.
  • Familiarity with tools like Intercom and Jira.
  • Excellent organisational skills.
  • Professional or native-level proficiency in English and Spanish.

Benefits

  • Competitive annual salary: USD 15,000 to USD 24,000.
  • 20 days of PTO plus bank holidays.
  • Work-from-abroad scheme.
  • Private Medical Insurance.
  • Comprehensive mental health support and professional coaching.
Ben logo

Ben

Ben is an innovative benefits platform dedicated to enhancing the lives of individuals by connecting the entire benefits ecosystem through advanced technology. The company aims to create optimal outcomes for employers, employees, brokers, and providers, ensuring that every employee receives the necessary support to thrive both professionally and personally. With a strong focus on customer satisfaction and efficiency, Ben fosters a culture of continuous improvement and innovation, leveraging data-driven insights and AI-first strategies to deliver exceptional experiences. The company values diversity and inclusivity, providing a comprehensive benefits package that reflects its commitment to the well-being of its team members.

Share This Job!

Save This Job!

Similar Jobs:

Social Discovery Group logo

Customer Support Agent - Remote

Social Discovery Group

4 weeks ago

Join Social Discovery Group as a Customer Support Agent to provide exceptional service to our international customers.

Worldwide
Full-time
Customer Service
Jobs for Humanity logo

Customer Support Agent - Remote

Jobs for Humanity

5 weeks ago

Join our team as a Customer Support Agent to assist residents with property portal issues and ensure a positive customer experience.

USA
Full-time
Customer Service
$19.25 - $25.00/hour
Planner5d logo

Customer Support Agent - Remote

Planner5d

6 weeks ago

Join Planner 5D as a Customer Support Agent to provide exceptional service during night shifts.

Worldwide
Full-time
Customer Service
Impact Brands logo

Customer Support Agent - Remote

Impact Brands

7 weeks ago

Join IMPACT BRANDS as a Customer Support Agent and help enhance customer experiences through exceptional service.

Philippines
Full-time
Customer Service

Paradym

Customer Support Agent - Remote

Paradym

9 weeks ago

Join Paradym as a Customer Support Agent and help shape exceptional user experiences in the crypto gaming industry.

Worldwide
Full-time
Customer Service