Customer Support Agent - Remote

Overview

We are looking for a Customer Support Agent to join our team at IMPACT BRANDS. IMPACT BRANDS is a fast-growing, innovative USA-based company specializing in health, beauty, and pet products development.

In Short

• Open and maintain customer accounts
• Resolve product or service questions to ensure customer satisfaction
• Recommend products or services based on customer needs
• Contribute to team efforts and achieve related goals
• Manage incoming calls, chats & emails, and provide assistance
• Maintain and handle customer inquiries, records and documentation
• Deliver excellent customer service with a positive attitude

Requirements

• 3-5 years experience with customer service
• Willingness to learn
• Available to work full-time work (24/7 rotating shifts, 40 hours a week)
• Excellent English speaking and writing skills
• Stable internet connection and a quiet workspace
• Equipment to work with (computer or laptop, headset with a microphone)

Benefits

• Professional development
• Supportive global team
• Competitive Salary and performance-based bonus
• Vacation and Health Leaves
• Health Budget
• Internet Subsidy
• Team lunches
• Teambuilding and virtual events
• Long-term job position
• Other