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Customer Support Agent - Remote

Posted 1 week ago
Customer Service
Full Time
Worldwide

Overview

As a Customer Support Agent at Planner 5D, you will be responsible for providing exceptional customer service during night shifts, ensuring customer satisfaction and resolving issues efficiently.

In Short

  • Respond to customer inquiries via live chat.
  • Deliver outstanding customer service while meeting operational SLAs.
  • Investigate and resolve customer issues promptly.
  • Contribute ideas to improve customer support quality.
  • Understand and escalate customer feedback to management.
  • Represent the brand and provide a positive customer experience.
  • Work night shifts from 21.00 - 9.00 EEST.
  • Be fluent in English, both spoken and written.
  • Have a can-do attitude and take ownership of issues.
  • Experience in customer service is preferred.

Requirements

  • Fluent in English.
  • Quick problem-solving ability.
  • Outstanding customer service skills.
  • Ability to present complex ideas simply.
  • Experience with CRM or project management tools.
  • Basic troubleshooting skills.

Benefits

  • Opportunity to work in a dynamic team.
  • Flexible working hours.
  • Work from various locations worldwide.
Planner5d logo

Planner5d

Planner 5D is a global platform dedicated to home design, boasting over 90 million users across 230 territories, including unique connections from Antarctica. The company simplifies the home renovation process through its cutting-edge software, making it accessible for anyone to enhance their living or workspace without needing professional design skills. With a strong cross-platform presence on Web, iOS, Android, Windows, and MacOS, Planner 5D ensures seamless synchronization for its users. The company fosters a vibrant community of passionate professionals from diverse backgrounds, collaborating across time zones to innovate and revolutionize the home design market. Planner 5D is committed to continuous growth and is always on the lookout for talented individuals eager to contribute to its expanding suite of tools.

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