Bilingual Customer Service Assistant (English - Spanish) - Remote

Overview

The Bilingual Customer Service Assistant will be a key member of the Customer Experience Department at Mangone Law Firm, ensuring clients receive exceptional support and guidance throughout their journey.

In Short

• Join a dedicated immigration law firm focused on client satisfaction.
• Build strong relationships with clients and assist them through their legal processes.
• Engage in structured training to grow into legal consulting.
• Work collaboratively in a mission-driven team.
• Ensure clients feel heard, supported, and informed.
• Contribute to client retention and the firm’s reputation for excellence.
• Be part of a recognized company on the Inc. 5000 list.
• Opportunities for professional growth and development.
• Work in a supportive corporate culture.
• Make a meaningful impact every day.

Requirements

• Bilingual in English and Spanish.
• Strong communication and interpersonal skills.
• Ability to build rapport with clients.
• Proactive and driven attitude.
• Willingness to learn and grow within the company.
• Experience in customer service is a plus.
• Strong problem-solving skills.
• Ability to work collaboratively in a team environment.
• Commitment to excellence in customer service.

Benefits

• Competitive salary and opportunities for advancement.
• Comprehensive training and development programs.
• Supportive and inclusive work environment.
• Recognition for outstanding performance.
• Opportunity to make a difference in clients' lives.