Bilingual Customer Service Assistant - Remote

Overview

We are seeking Bilingual Customer Service Assistants to provide exceptional service to our clients in a fully remote setting.

In Short

• Fully remote position.
• Work schedule: Monday-Friday, 9 am - 5 pm EST.
• Must be fluent in written and spoken English (C1/C2).
• Respond to customer inquiries via phone, email, and chat.
• Assist customers with navigating products and services.
• Resolve customer complaints effectively.
• Maintain accurate records of customer interactions.
• Collaborate with team members for seamless customer experience.
• Monitor customer feedback for service improvements.
• Other related tasks may be assigned based on client needs.

Requirements

• Bilingual in English and Spanish.
• Strong communication skills.
• Experience in customer service roles preferred.
• Ability to resolve issues efficiently.
• Dependable and able to work independently.
• Positive attitude and energy.
• Familiarity with CRM software is a plus.
• Strong organizational skills.
• Ability to work in a fast-paced environment.
• Commitment to high standards of service.

Benefits

• Work from anywhere in Latin America.
• Supportive and dynamic work environment.
• Opportunities for professional growth.
• Flexible work hours.
• Engaging company culture.