Bilingual Medical Virtual Assistant - Customer Service - Remote

Overview

The Bilingual Medical Virtual Assistant will provide customer service support in a remote setting, assisting healthcare providers with medical record documentation and ensuring compliance.

In Short

• Prepares medical record documentation for physicians.
• Ensures compliance with medical record policies.
• Updates patient health information.
• Sends documentation to physicians for review.
• Monitors lab results and screening procedures.
• Performs clerical duties to improve clinic workflow.
• Requires strong communication and interpersonal skills.
• Proficient in Microsoft Office and EMR systems.
• Compassionate and empathetic demeanor is essential.
• Must have a dedicated workspace at home.

Requirements

• Previous experience in customer service or healthcare preferred.
• Excellent problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Desktop/Laptop with specified requirements.
• Webcam and noise-cancelling headset required.

Benefits

• Complimentary medical coverage.
• Life and disability insurance.
• Work with a diverse team across cultures.
• Participate in clubs based on hobbies.