Bilingual Medical Virtual Assistant - Customer Service - Remote

Overview

The Bilingual Medical Virtual Assistant will provide customer service and support in managing medical records for healthcare providers, ensuring compliance and improving clinic workflow.

In Short

• Prepares and assembles medical record documentation for physicians.
• Ensures compliance with medical record documentation.
• Updates patient history and health information.
• Monitors lab results and screening procedures.
• Complies with HIPAA and medical facility policies.
• Performs clerical duties to improve clinic productivity.
• Requires strong communication and interpersonal skills.
• Proficiency in Microsoft Office and EMR systems is needed.
• Must have a dedicated workspace and necessary equipment.
• Full-time position with a focus on customer service.

Requirements

• Previous experience in customer service or healthcare preferred.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask in a fast-paced environment.
• Compassionate and empathetic demeanor.
• Desktop/Laptop with required specifications.
• Webcam and noise-cancelling headset required.
• 30mbps internet speed or above.
• Dedicated workspace at home.

Benefits

• Complimentary medical coverage.
• Life and disability insurance.
• Work with a diverse team across cultures.
• Participate in clubs based on hobbies.