Bilingual Customer Service Assistant (English - Spanish) - Remote

Overview

As a Bilingual Customer Service Assistant, you will play an essential role in ensuring our clients feel heard, supported, and informed every step of the way. Your work directly impacts client satisfaction, retention, and our reputation for excellence.

In Short

• Join a thriving immigration law firm dedicated to helping new Americans.
• Play a crucial role in the Customer Experience Department.
• Build strong client relationships and close sales confidently.
• Receive structured training to grow into legal consulting.
• Work in a collaborative, mission-driven team.
• Impact client satisfaction and retention directly.
• Be part of a company recognized for its growth and excellence.
• Contribute to a strong corporate culture and core values.
• Opportunity for professional growth and development.
• Engage with clients nationwide, ensuring they feel supported.

Requirements

• Fluency in English and Spanish.
• Strong communication skills.
• Ability to build relationships and close sales.
• Proactive and driven mindset.
• Desire to grow professionally within the firm.
• Experience in customer service is a plus.
• Commitment to excellence and client satisfaction.
• Ability to work in a team environment.
• Willingness to learn and adapt.
• Strong organizational skills.

Benefits

• Opportunity to work for a recognized law firm.
• Structured training and professional development.
• Collaborative team environment.
• Impactful work that makes a difference.
• Supportive corporate culture.
• Potential for career advancement.
• Flexible working arrangements.
• Recognition for hard work and dedication.
• Engagement in meaningful client relationships.
• Part of a mission-driven organization.