Bilingual Customer Service Associate (French/English) - Work From Home - Remote

Overview

We’re Sutherland, and we’re looking for enthusiastic, people-first professionals to join our dynamic team supporting customers of a leading global e-commerce brand. If you’re passionate about helping others, love solving problems, and thrive in a fast-paced environment, this is your chance to grow your career with us. Bring your energy, empathy, and drive; we’ll provide the training and support to help you succeed.

In Short

• Build strong customer relationships by handling billing inquiries and providing top-tier support
• Connect with customers via phone, chat, and email on topics like returns, order status, product availability, and more
• Access and verify account details to ensure accurate assistance
• Identify customer needs and recommend helpful solutions
• Follow up to make sure their issues are fully resolved and their experience is seamless

Requirements

• You must be 18 years of age or older.
• You must hold a High School Diploma, GED, or equivalent at minimum.
• You must be able to effectively communicate, read, and write in both French and English within a professional environment. Your bilingual proficiency should be strong enough to engage in business-related conversations and correspondence.
• You will be required to hardwire your computer to a modem with minimum internet speeds of 25Mbps (download) and 5Mbps (upload). Wireless (WiFi) access is not permitted for use. All other necessary computer equipment and accessories are provided.
• A private and dedicated workspace free of any distractions (roommates, children, spouses, pets, etc.) or noise (radio, tv, etc.)
• We want to ensure your success, this is why our training is 100% mandatory. We are unable to accommodate any misses, time off, or tardiness during this time.
• Qualified applicants will be required to pass the candidate assessment to proceed with the interview process.

Benefits

• Comprehensive training and support
• Opportunity to grow your career
• Work from home flexibility
• Dynamic team environment