Everyday Banking or Card Services Associate (Bilingual French & English) - Remote

Overview

The Everyday Banking or Card Services Associate role involves providing bilingual customer service and support for banking and lending products.

In Short

• Understand customer needs and provide credit and lending-related services.
• Advise customers on lending strategies and products.
• Fulfills sales and service activities in accordance with procedures.
• Integrate marketing promotions into customer conversations.
• Escalate complex customer situations to management.
• Maintain knowledge of personal banking products and trends.
• Collaborate with internal and external stakeholders.
• Ensure confidentiality of customer and bank information.
• Adhere to regulatory and compliance requirements.
• Complete standardized tasks under supervision.

Requirements

• High school diploma or equivalent experience.
• Knowledge of personal banking products.
• Understanding of contact centre processes and policies.
• Basic verbal and written communication skills.
• Basic organization and collaboration skills.
• Fluency in French and English.

Benefits

• Health insurance.
• Tuition reimbursement.
• Accident and life insurance.
• Retirement savings plans.
• Performance-based incentives.