Account Specialist - High Risk Collections - Remote

Overview

The Account Specialist - High Risk Collections role involves collaborating on the evaluation of delinquent accounts, providing collections-related services, and developing long-term relationships with customers to ensure effective resolution of high-risk accounts.

In Short

• Review and evaluate high-risk accounts for collections opportunities.
• Provide advice on payment strategies and products.
• Deliver exceptional customer service and build trust.
• Handle incoming calls professionally and efficiently.
• Analyze data to provide insights for collections strategies.
• Maintain knowledge of collections practices and trends.
• Support continuous improvement initiatives.
• Develop and maintain profitable customer relationships.
• Execute established loss mitigation processes.
• Collaborate with internal stakeholders to meet customer needs.

Requirements

• 2 - 3 years of relevant experience.
• Post-secondary degree in a related field desirable.
• Knowledge of Consumer Collections laws and practices.
• Good verbal and written communication skills.
• Strong organizational and analytical skills.
• Ability to collaborate and work in a team.
• Proficient in problem-solving.
• Specialized knowledge of BMO products and services.
• Ability to handle escalations and complex customer situations.
• Maintain confidentiality of customer information.

Benefits

• Health insurance.
• Tuition reimbursement.
• Accident and life insurance.
• Retirement savings plans.
• Performance-based incentives.
• Discretionary bonuses.
• Tools and resources for professional growth.
• Inclusive and accessible workplace.
• Support for continuous learning and development.
• Networking opportunities.