Bilingual Specialist, Consultation Helpline - Remote

Overview

The Bilingual Specialist for the Consultation Helpline provides business banking sales and service to BMO customers or prospects, focusing on understanding customer needs and advising them on suitable products.

In Short

• Understand customer needs for business banking.
• Provide advice on business banking strategies and products.
• Handle customer inquiries in a professional manner.
• Manage transactional outcomes of customer calls.
• Maintain knowledge of business banking and credit card industries.
• Integrate marketing promotions into customer conversations.
• Adhere to regulatory and compliance requirements.
• Provide subject matter expertise on products.
• Analyze issues and determine next steps.
• Work collaboratively with team members.

Requirements

• 2-3 years of relevant experience.
• Post-secondary degree preferred or equivalent experience.
• Fluency in French and English.
• Knowledge of BMO credit card products.
• Good verbal and written communication skills.
• Strong organizational skills.
• Good collaboration and team skills.
• Good analytical and problem-solving skills.

Benefits

• Health insurance.
• Tuition reimbursement.
• Accident and life insurance.
• Retirement savings plans.
• Performance-based incentives.
• Discretionary bonuses.
• Other perks and rewards.