Bilingual Collections Specialist - Hybrid - Remote

Overview

The Bilingual Collections Specialist position involves providing payment services to loan holders from a hybrid work environment, utilizing soft-collection skills to assist customers effectively.

In Short

• Handle inbound/outbound calls for delinquent payments.
• Set up repayment arrangements and answer customer inquiries.
• Utilize skip tracing to locate customers.
• Prepare correspondence for customers via email and text.
• Use critical thinking to resolve customer issues.
• Meet collection quality and quantity goals independently.
• Support company core principles and teamwork.
• Available for flexible work schedule including nights and weekends.
• Receive training and work from home.
• Potential for bonuses and sign-on incentives.

Requirements

• Fluent in English and Spanish.
• Available between 8am-8pm CST, including late nights and weekends.
• Ability to report to the office 1-2 times per week.
• Excellent phone etiquette and typing skills.
• Detail-oriented with the ability to prioritize tasks.
• Minimum high school diploma, 2+ years of collections experience preferred.
• Proficient in Microsoft Outlook; CRM experience is a plus.
• Strong communication and mathematical skills.
• Ability to handle stressful situations calmly.
• Ability to work independently in a challenging environment.

Benefits

• $1000 sign-on bonus after 90 days.
• 10% extra for night and weekend shifts.
• Monthly bonus potential.
• Flexible work schedule with work-from-home options.
• Tuition reimbursement.
• Comprehensive medical, dental, and vision insurance.
• 401(k) with company match after 6 months.
• Paid Time Off and additional PTO for birthdays and volunteering.
• Paid holidays.
• Provided computer equipment and headset.