Collections Specialist - Remote

Overview

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.

In Short

• Analyze customer data to determine collectability of account balances
• Communicate regularly with customers to facilitate on-time payment
• Follow up with past due customers to collect outstanding accounts receivable
• Communicate clearly and effectively with other departments the results of collections efforts
• Assist in managing relationship and communication with third-party collections agencies as necessary
• Assist in collections-related data analysis and forecast churn levels related to delinquent billing
• Assist in month-end process by giving input to other members of the accounting team
• Conduct ad hoc financial/operational analysis as required
• Assist with other accounting/finance projects as necessary

Requirements

• 1-2 years related collections experience
• Bachelor’s degree in accounting or similar field preferred
• SaaS industry experience preferred
• Excellent interpersonal, decision-making and analytical abilities
• Exceptional verbal and written communication skills
• Eager, quick learner with strong teamwork spirit
• Attention to detail with the ability to manage multiple projects simultaneously
• Strong knowledge of Excel

Benefits

• Open and transparent culture
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees
• Additional benefits for fully remote employees