Billing and Collections Specialist - Remote

Overview

The Billing and Collections Specialist will handle billing processes, manage the A/R function, ensure timely and accurate processing of customer payments, and maintain strong relationships with customers and internal stakeholders.

In Short

• Handle billing processes, including generating and sending invoices to customers.
• Ensure timely and accurate processing of billing adjustments and credits.
• Monitor and manage the billing and A/R inboxes, responding to customer inquiries promptly.
• Collaborate with sales and customer support teams to address billing issues.
• Apply customer deposits daily, ensuring accuracy and timeliness.
• Manage accounts receivable overpayments and resolve discrepancies.
• Reconcile customer accounts and prepare regular reports on A/R status.
• Assist in the development and implementation of process improvements.
• Ensure compliance with company policies related to billing and collections.

Requirements

• Post-secondary education at the Bachelor's Degree or College diploma level.
• 1-3 years of relevant work experience in billing.
• Strong analytical and problem-solving skills.
• Intermediate proficiency in MS Excel, including pivot tables.
• Excellent verbal and written communication skills.
• Superior organizational skills and attention to detail.
• Ability to work independently and exercise good judgment.
• Adaptability and willingness to learn.
• Ability to collaborate effectively with team members.
• Experience using NetSuite and Salesforce is highly desired.

Benefits

• Join a company at the forefront of technology.
• Be part of Canada's top workplaces in various categories.
• Collaborative and award-winning culture.
• Opportunities for professional growth and development.
• Work in a supportive environment focused on mental health and inclusion.