Account Specialist Collections - Remote

Overview

The Account Specialist Collections role involves working in a call center environment to assist customers with delinquent accounts, providing solutions, and maintaining high standards of customer service.

In Short

• Full-time position with a fixed annual salary and variable incentives.
• Work involves inbound and outbound collections calls.
• Must assess risk and negotiate payment arrangements.
• Training class starts early May for 7 weeks.
• Flexible work schedule with remote/hybrid options.
• Requires strong problem-solving and communication skills.
• Experience in customer service or call center preferred.
• Knowledge of collections strategies and BMO products is beneficial.
• Responsibilities include maintaining customer relationships and documenting activities.
• Opportunity to develop and grow within the organization.

Requirements

• 1-2 years of call center or customer service experience.
• Post-secondary degree in a related field or equivalent experience.
• Understanding of laws related to consumer collections.
• Good verbal and written communication skills.
• Strong organizational and collaboration skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Ability to work in a fast-paced environment.
• Analytical and problem-solving skills.
• Ability to multi-task and prioritize workload.
• Good negotiation skills.

Benefits

• Health insurance and retirement savings plans.
• Tuition reimbursement and life insurance.
• Flexible work schedule including remote/hybrid positions.
• Support for personal and professional growth.
• Inclusive workplace that values diversity.
• Employee value proposition focused on positive change.
• Tools and resources to help employees reach milestones.
• Opportunities for training and coaching.
• Performance-based incentives and bonuses.
• Work environment that promotes teamwork and collaboration.