Bilingual Account Specialist - Collections Call Center - Remote

Overview

We are looking for a dedicated Call Center Representative to join our team! In this role, you will engage with customers to assess their needs and deliver exceptional collections-related service to our valued BMO customers.

In Short

• Engage with customers to assess their needs.
• Deliver exceptional collections-related service.
• Offer guidance on payment solutions.
• Collaborate to meet performance metrics.
• Handle incoming calls professionally and efficiently.
• Develop and maintain long-term customer relationships.
• Analyze data to provide insights and recommendations.
• Complete required documentation accurately.
• Support continuous improvement initiatives.
• Maintain confidentiality of customer information.

Requirements

• 1-2 years of relevant experience.
• Post-secondary degree in a related field preferred.
• Knowledge of Consumer Collections laws.
• Good verbal and written communication skills.
• Strong organizational skills.
• Good collaboration and team skills.
• Analytical and problem-solving skills.
• Knowledge of BMO products and services.
• Basic specialized knowledge in collections.
• Ability to handle complex customer situations.

Benefits

• Health insurance.
• Tuition reimbursement.
• Accident and life insurance.
• Retirement savings plans.
• Performance-based incentives.
• Discretionary bonuses.
• Opportunities for professional growth.
• Supportive work environment.
• Inclusive workplace culture.
• Tools and resources for success.