Bilingual Account Specialist - High Risk Collections - Remote

Overview

The Bilingual Account Specialist in High Risk Collections is responsible for managing delinquent accounts, providing exceptional customer service, and advising clients on payment strategies to enhance collections opportunities.

In Short

• Collaborates in reviewing delinquent and high-risk accounts.
• Provides collections-related sales and service to customers.
• Advises on payment strategies and products.
• Handles customer inquiries and escalations professionally.
• Develops and maintains long-term relationships with clients.
• Analyzes data to provide insights and recommendations.
• Maintains knowledge of collections strategies and trends.
• Supports continuous improvement initiatives.
• Completes documentation for customer requests accurately.
• Participates in loss mitigation processes.

Requirements

• 2-3 years of relevant experience.
• Post-secondary degree in a related field preferred.
• Knowledge of federal and local laws regarding collections.
• Good verbal and written communication skills.
• Strong organizational and analytical skills.
• Ability to work collaboratively in a team environment.
• Proficient in customer service practices.
• Ability to handle escalated issues effectively.
• Familiarity with BMO products and services is a plus.
• Commitment to maintaining confidentiality.

Benefits

• Health insurance.
• Tuition reimbursement.
• Accident and life insurance.
• Retirement savings plans.
• Performance-based incentives and bonuses.
• Support for professional development and training.
• Inclusive and accessible workplace policies.
• Opportunities for networking and career growth.
• Resources to help employees make an impact.
• Commitment to diversity and equity in the workplace.