Bilingual Account Specialist, Early Stage Collections - Remote

Overview

The Bilingual Account Specialist in Early Stage Collections is responsible for managing delinquent accounts, providing exceptional customer service, and advising clients on payment strategies. This role requires fluency in both French and English and involves collaborating with various teams to ensure effective collections processes.

In Short

• Manage high-risk and delinquent accounts for collections opportunities.
• Provide bilingual customer service to clients.
• Advise customers on payment strategies and products.
• Collaborate with internal teams for effective collections.
• Analyze data to provide insights for collections strategies.
• Participate in training and coaching for team members.
• Maintain confidentiality of customer information.
• Execute established loss mitigation processes.
• Develop long-term relationships with clients.
• Stay updated on industry trends and regulations.

Requirements

• 1-2 years of relevant experience.
• Post-secondary degree or equivalent experience.
• Fluency in French and English.
• Knowledge of consumer collections laws.
• Good communication and organizational skills.
• Strong analytical and problem-solving abilities.
• Experience with BMO products and services is a plus.
• Ability to handle complex customer situations.
• Collaboration and teamwork skills.
• Basic specialized knowledge of collections practices.

Benefits

• Health insurance.
• Tuition reimbursement.
• Accident and life insurance.
• Retirement savings plans.
• Performance-based incentives.
• Discretionary bonuses.
• Tools and resources for professional growth.
• Inclusive and accessible workplace.
• Opportunities for network-building.
• Support for continuous improvement initiatives.