Customer Support Analyst (SaaS) - Remote

Overview

This role is a great fit for someone who is detail-oriented, passionate about communication, and adept at navigating customer inquiries.

In Short

• Join the growing Product Support team as an Off Hours Support Analyst.
• Provide excellent support by triaging customer inquiries.
• Escalate urgent requests based on defined severity levels.
• Use exceptional communication skills to assist customers.
• Experience in the technology industry or B2B SaaS preferred.
• Familiarity with customer-facing software like Zendesk and Google Workspace.
• Work from home in a positive and performance-driven culture.
• Contribute to a team with a high Glassdoor rating.
• Act with a sense of urgency regarding customer needs.
• Build a rewarding long-term career in a supportive environment.

Requirements

• Experience in the technology industry or a B2B SaaS startup environment preferred.
• Skillful communicator with a focus on positive interactions.
• Customer-centric mindset with urgency in action.
• Experience with Zendesk or equivalent ticketing systems.
• Familiarity with Slack, Google Workspace, or equivalent productivity tools.
• Preferably has SaaS or Tech knowledge.

Benefits

• Convenience of working from home.
• Opportunities for growth within an established organization.
• Supportive culture tailored for remote team members.
• Exceptional work environment focused on performance and encouragement.
• High Glassdoor rating in the Business Process Outsourcing industry.