Customer Support Analyst - Remote

Overview

We are looking for a Customer Support Analyst fluent in Norwegian and English to join a fast-paced Fintech customer care team. This role is fully remote but available only for candidates based in Sofia, Bulgaria. You will provide assistance for money transfer transactions, addressing customer inquiries, troubleshooting issues, and ensuring client satisfaction.

In Short

• Handle customer queries via phone, email, or chat regarding money transfers and payment issues
• Investigate transaction delays, errors, and account concerns
• Guide users through platform processes including KYC, account verification, and troubleshooting
• Maintain up-to-date knowledge of fintech products and compliance requirements
• Escalate complex cases to internal departments as needed
• Deliver a high standard of customer experience in line with brand expectations

Requirements

• Fluency in Norwegian (C1/C2) and strong command of English (B2 minimum) Residence in Sofia, Bulgaria is mandatory (remote work possible only from Sofia)
• Strong communication and problem-solving skills
• Previous experience in customer support, ideally within Fintech, Banking, or Payment services
• Ability to multitask in a dynamic, performance-driven environment
• Tech-savvy and quick to adapt to new platforms and tools

Benefits

• Full-time remote position from Sofia
• Structured onboarding and training program
• International and multicultural team environment
• Opportunities for career growth within a fast-growing fintech client
• Supportive management and continuous development