Customer Support Analyst - Remote

Overview

The Customer Support Analyst will respond to customer inquiries and resolve issues effectively while collaborating across teams to improve product documentation and customer satisfaction.

In Short

• Respond to customer inquiries via Zendesk.
• Resolve support issues effectively using iSpot solutions.
• Monitor and manage escalated issues.
• Collaborate with market-facing and engineering teams.
• Analyze monthly sprints for documentation improvements.
• Provide exceptional customer service.
• Educate stakeholders to mitigate future issues.
• Work in a hybrid and flexible workplace environment.
• Target cash compensation range of $63,280 - $75,930 annually.

Requirements

• Strong written and verbal communication skills.
• Highly organized and detail-oriented.
• A proactive communicator who is responsive.
• Ability to manage multiple priorities effectively.
• Analytical thinking and problem-solving skills.
• Ability to navigate ambiguity and complex environments.
• Curiosity and passion for learning new things.

Benefits

• Competitive salary and equity options.
• Flexible work environment with hybrid options.
• Comprehensive benefits package.
• Opportunities for professional development.
• Inclusive and diverse workplace culture.