Customer Support Analyst - Remote

Overview

Join us. Let’s make a direct impact in healthcare. Being an Iodine employee means becoming part of something bigger - using clinical AI technology to drive smarter healthcare processes and positively impact patient care.

In Short

• Provide best-in-class customer support and service.
• Manage first level support for incoming customer inquiries.
• Investigate and resolve user-reported issues.
• Maintain detailed records of customer interactions.
• Improve documentation and knowledge base articles.
• Escalate complex issues to senior support staff.
• Identify trends to improve client experience.
• Assist in quality assurance and new releases.
• Expand skills in technologies to create solutions.
• Participate in support-related special projects.

Requirements

• Bachelor’s degree.
• 1+ years of relevant experience.
• High technical aptitude or basic knowledge of applicable technologies.
• Familiarity with the healthcare industry.
• Experience with support ticketing systems.
• Strong written and verbal communication skills.
• Client focus mindset.
• Ability to apply logic and data to inform decisions.
• Attention to detail and organizational skills.
• Positive attitude and ownership of responsibilities.

Benefits

• Comprehensive healthcare benefits.
• Access to telehealth services.
• Tax-advantaged savings accounts.
• Competitive 401(k) retirement plan.
• Employee assistance program.
• Education allowance for professional development.
• Reimbursements for wellness and home office expenses.
• Optional additional life insurance coverage.
• Legal and identity protection benefits.
• Pet insurance options.