Bilingual Customer Service Associate (Malagasy) - Remote

Overview

Peak Support is seeking a Bilingual Customer Service Associate (Malagasy) to join our team.

In Short

• Excellent oral and written communication skills in both English and Malagasy.
• Ability to provide customer support over various platforms (email, chat, phone, etc.).
• Proven experience in customer service, preferably in the BPO industry.
• Ability to work in a fast-paced environment.
• Flexible and willing to be assigned in a voice, non-voice or blended programs.
• Knowledgeable about Microsoft Office applications with Average MS Excel Skills.
• Ability to convey information effectively.
• Must be willing to take part in required initial training.
• Excellent problem solving skills.
• Flexibility to work multiple shifts during the weekends or on holiday.

Requirements

• Empathy, listening skills, and a courteous attitude to focus on providing quality customer service.
• Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment.
• Excellent oral and written communication skills.
• Collaborates with peers, supervisors, and management to achieve corporate and client goals.
• Able to adapt to a changing work environment.

Benefits

• Convenience of working from home.
• Exceptional work environment for team members.
• Opportunities for growth.
• Positive, encouraging and performance-driven culture.
• High Glassdoor rating of 4.5 in the BPO industry.