Customer Service Associate - Remote

Overview

Join KYNY Group as a Customer Service Associate and become an integral part of a dynamic team dedicated to delivering exceptional service. At KYNY Group, we pride ourselves on fostering a supportive and innovative work environment where your skills and growth are valued. As a Customer Service Associate, you will be the first point of contact for our valued clients, providing them with top-notch assistance and ensuring their needs are met promptly and efficiently. With a focus on continuous improvement and excellence, you will have the opportunity to develop your expertise and contribute to the company's success. If you are passionate about customer service and eager to thrive in a collaborative setting, we invite you to explore this exciting opportunity with us at KYNY Group.

In Short

• Respond promptly to customer inquiries and provide accurate information regarding products and services.
• Resolve customer complaints and issues efficiently, ensuring a high level of satisfaction.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Collaborate with team members and other departments to address customer needs and improve service delivery.
• Stay informed about company policies, procedures, and product updates to provide knowledgeable assistance.

Requirements

• High school diploma or equivalent is required; associate or bachelor's degree is preferred.
• Experience in a customer service role, preferably within a call center or similar environment is preferred.
• Excellent verbal and written communication skills with a strong command of the English language.
• Proficient in using customer service software, CRM systems, and Microsoft Office Suite.
• Strong problem-solving skills with the ability to handle challenging situations calmly and effectively.

Benefits

• Fully remote work flexibility.
• Competitive pay.
• Opportunities for growth and advancement.
• Supportive team environment.