Remote Otter LogoRemoteOtter

Planning Specialist, Customer Experience - Remote

Posted 3 days ago
Customer Service
Full Time
CA, USA
$18.00 - $25.00/hour

Overview

The Planning Specialist for Customer Experience will utilize route analysis software to create effective and efficient daily and weekly tactical route plans for assigned branch locations, ensuring optimal service delivery.

In Short

  • Utilize routing software for territory planning.
  • Perform data analysis on resource availability and territory.
  • Communicate routes to service personnel.
  • Create daily summary reports for supervisors.
  • Maintain geographic codes and customer information.
  • Work closely with branch managers and technicians.
  • Focus on performance metrics and work order scheduling.
  • Contribute to a team-oriented environment.
  • Handle multiple tasks effectively.
  • Demonstrate strong communication skills.

Requirements

  • Advanced knowledge of Routing and Scheduling software systems.
  • 1-2 years of experience in a related role.
  • Strong analytical skills and attention to detail.
  • Proficient in MS Office Applications.
  • Ability to manage multiple tasks and work under pressure.
  • Effective verbal and written communication skills.
  • High school diploma or equivalent experience.
  • Basic understanding of texting software.
  • Outstanding interpersonal skills.
  • Commitment to integrity and building relationships.

Benefits

  • Health benefits starting on day 1.
  • 401(k) retirement plan with company matching.
  • Career growth opportunities.
  • Training and development programs.
  • Tuition reimbursement for full-time colleagues.
  • Paid vacation and sick days.
  • Company-paid holidays and floating holidays.
  • Work-life balance initiatives.
  • A company culture prioritizing health and safety.
  • Performance incentives for high achievers.
RNA Rentokil North America logo

RNA Rentokil North America

RNA Rentokil North America is a proud member of the Rentokil family of companies, recognized as a global leader in pest control and various services across more than 90 countries. The company is dedicated to being a trusted partner for many of the world's leading brands, serving both consumer and business customers across diverse industries such as manufacturing, distribution, retail, food service, and hospitality. With a strong legacy of excellence, RNA Rentokil North America is committed to its mission of protecting people, enhancing lives, and preserving the planet, while fostering a work environment that prioritizes health, safety, and professional growth.

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