National Accounts Client Services Representative - Remote

Overview

The National Accounts, Client Services Representative is responsible for responding to customer inquiries, ensuring service requests are dispatched to the appropriate branch, and maintaining client account data in the corporate database.

In Short

• Respond to customer inquiries and service requests.
• Ensure service requests are dispatched appropriately.
• Maintain client account data in corporate databases.
• Communicate effectively with colleagues and customers.
• Process service requests promptly using operational systems.
• Handle account changes and cancellations.
• Assist in mentoring new colleagues.
• Work schedule may exceed 40 hours per week.
• May require work during off hours or weekends.
• High school diploma required; some college preferred.

Requirements

• 1-3 years of customer service experience.
• 3-5 years of data entry experience.
• Strong organizational skills and attention to detail.
• Intermediate verbal and written communication skills.
• Ability to multitask and learn new software.
• Must express a sense of urgency in customer interactions.
• Computer literate with proficiency in office applications.
• Ability to work in a fast-paced environment.
• Successful completion of pre-employment background screening.

Benefits

• Benefits start on day 1 for full-time colleagues.
• Professional and personal growth opportunities.
• Training and development programs available.
• Tuition reimbursement for full-time colleagues.
• Comprehensive health benefits including medical, dental, and vision.
• 401(k) retirement plan with company matching.
• Work-life balance with vacation and sick days.
• Company-paid holidays and floating holidays.
• A company culture prioritizing health, safety, and flexibility.