Client Services Account Representative - Remote

Overview

Join Team FSSI and Become an Employee-Owner! FSSI is a leading document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance and billing industries across the U.S. We are currently looking for an Account Representative to join our Client Services team in Santa Ana, CA.

In Short

• Act as the primary point of contact between clients and internal teams.
• Manage day-to-day tasks for client accounts.
• Oversee client implementations and monitor workflows.
• Assist clients with technical issues and specifications.
• Ensure accurate client billing and generate reports.
• Collaborate to enhance service efficiency.
• Build strong relationships with clients.
• Utilize creativity to resolve client challenges.
• Hybrid schedule with 2 remote workdays after training.
• Passion for serving clients and learning new concepts.

Requirements

• Strong project coordination skills.
• Aptitude for learning technical concepts.
• Experience in client services or account management.
• Ability to communicate effectively.
• Detail-oriented and organized.
• Proficient in data reporting.
• Experience with process improvement.
• Technical expertise in print and mail specifications.
• Ability to work in a fast-paced environment.
• Team player with a collaborative mindset.

Benefits

• Employee ownership opportunities.
• Hybrid work schedule.
• Engaging company culture.
• Professional development opportunities.
• Health and wellness benefits.
• Competitive salary and benefits package.
• Supportive team environment.
• Opportunities for growth within the company.
• Work with leading Fortune 500 companies.
• Innovative projects and technical challenges.