Customer Care Representative - Remote

Overview

The Customer Care Representative at Sonsio will provide exceptional customer service and support across various communication channels while maintaining accurate records and collaborating with team members to resolve customer inquiries.

In Short

• Provide customer support via phone, email, and chat.
• Achieve target call answering rates.
• Handle customer complaints professionally.
• Maintain accurate customer records in Salesforce.
• Collaborate with team members and other departments.
• Adhere to company policies and service standards.
• Identify opportunities for process improvements.
• Manage multiple tasks efficiently.
• Utilize problem-solving skills to address customer issues.
• Participate in training and development programs.

Requirements

• 1-2 years of customer service experience, preferably in a call center.
• High School Diploma; Associate or Bachelor’s degree preferred.
• Proficiency in Salesforce and Microsoft Office.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Ability to multitask and prioritize effectively.
• Strong analytical and problem-solving skills.
• Ability to work in a team and adapt to changes.
• High attention to detail.
• Ability to meet performance metrics.

Benefits

• Competitive salary based on qualifications and experience.
• Comprehensive benefits package including paid time off.
• Medical, dental, and vision insurance.
• 401k match program.
• Opportunities for professional development.
• Supportive work environment focused on teamwork.
• Potential for commission or profit sharing.
• Employee assistance programs.
• Flexible work arrangements.
• Equal Employment Opportunity employer.