Customer Care Representative - Remote

Overview

The Customer Care Representative provides customer services related to sales, promotions, installations, and communications while ensuring good customer relations and resolving complaints effectively.

In Short

• Provide customer services relating to sales and promotions.
• Resolve customer claims and complaints fairly and effectively.
• Develop initiatives to inform and educate customers.
• Process customer orders via multiple channels.
• Provide detailed product information to customers.
• Assist customers in directing inquiries to appropriate departments.
• Participate in complaint processing and order entry accuracy.
• Contribute to the continuous improvement of standardized work.
• Maintain strong customer relations.
• Travel expectations are 10%.

Requirements

• High school diploma required.
• 2 or more years of experience required.
• Bachelor's degree preferred.
• Strong communication and problem-solving skills.
• Experience with customer service and order processing systems.
• Ability to work in a remote or hybrid environment.
• Willingness to travel as needed.
• Knowledge of consumer laws.
• Ability to handle complaints and provide solutions.
• Familiarity with EDI and FIMS is a plus.

Benefits

• Competitive hourly wage plus bonus eligibility.
• Comprehensive benefits package.
• Flexible work arrangements (remote, hybrid, onsite).
• Opportunities for professional growth and development.
• Work for a leading medical technology company.