Customer Care Representative - Remote

Overview

As a Customer Care Representative at Rockwell Automation, you will maintain customer relationships and support sales efforts, ensuring customer satisfaction and achieving sales targets in a global technology leader's environment.

In Short

• Maintain and develop customer relationships.
• Achieve sales targets and manage a geographical area.
• Provide pricing and invoicing collections.
• Deal with customer inquiries and provide updates.
• Work closely with external salespeople.
• Coordinate and follow-up on existing leads.
• Provide information to assist management decision-making.
• Help with after-sales queries and customer complaints.
• Engage with other personnel for customer selling approaches.
• Act with integrity and demonstrate company values.

Requirements

• Minimum GCSE Grade C in English & Mathematics.
• Experience in customer support through chat and email.
• Skills in cross-selling products.
• Ability to analyze information and provide solutions.
• Experience in B2B sales and key account management preferred.

Benefits

• Optional hybrid working model after training.
• Free on-site parking.
• Experience working for a Fortune 500 company.
• Monthly paid sales commission.
• Comprehensive mindfulness programs.
• Volunteer Paid Time off after 6 months.
• Employee Assistance Program.
• Personalized wellbeing programs.
• On-demand digital course library for professional development.
• Other attractive local benefits.