Bilingual Senior Customer Experience Specialist - Remote

Overview

As a Bilingual Sr. Customer Experience Specialist at Nielsen, you'll play a vital role in shaping the future of media measurement. You'll be the face of Nielsen, interacting with and supporting our valued panel families.

In Short

• Cultivate and maintain strong relationships with Nielsen panel families.
• Conduct engaging phone interviews to verify eligibility and ensure seamless onboarding.
• Guide households on proper equipment installation and maintenance, troubleshooting technical issues remotely.
• Collect accurate device information and ensure data collection integrity.
• Exceed performance goals related to sample quality and customer satisfaction.

Requirements

• Fluency in both English and Spanish (written and verbal) required.
• Excellent communication, negotiation, and customer service skills.
• Prior sales experience is a significant plus.
• Strong proficiency in computer skills (iOS, Windows, Google Applications), software systems, and basic networking concepts (WiFi).
• Exceptional organizational and time management abilities with a proven ability to prioritize tasks.
• High school diploma or equivalent work experience.

Benefits

• Competitive Base Salary - 21,000 MXN per month
• Benefits exceeding those mandated by law, which include:
• 9% in grocery vouchers
• Financial support for internet connectivity expenses for teleworking
• 13% savings fund
• Major Medical Expenses coverage (spouse and children under 25 years)
• Life insurance
• 50% vacation bonus
• 30-day Christmas bonus (Aguinaldo)
• Flexible hours (hybrid role): Choose the schedule that best suits your life!