Junior Customer Experience Specialist - Remote

Overview

We are looking for a Junior Customer Experience Specialist to join our team. As a Customer Experience Specialist, your main responsibility will be responding to client's emails and reviewing invoices while maintaining professionalism and accuracy in your day-to-day tasks.

In Short

• Opportunity to work on a great product
• Remote / Pet-friendly office
• Provided equipment and technology in support of remote work
• Private healthcare insurance for you and your family
• Team building events
• Promptly responding to client's emails with professionalism and accuracy
• Reviewing invoices for accuracy and resolving any discrepancies
• Resolve billing and customer credit issues
• Research and resolve payment discrepancies
• Ad-hoc tasks

Requirements

• Good command of the English language
• Excellent communication skills (written and oral)
• Proficiency in Microsoft Office suite (Word, PowerPoint, Excel- vlookup, pivot table)
• Patience and ability to manage high volume of customer requests
• Previous experience in a Customer Experience role (bonus)
• Familiarity with solving billing and payment issues (bonus)

Benefits

• Opportunity to work on a great product
• Remote / Pet-friendly office
• Provided equipment and technology in support of remote work
• Private healthcare insurance for you and your family
• Team building events