Customer Experience Team Lead - Remote

Overview

We are looking for a Customer Experience Team Lead to join our team. The main responsibility will be leading the customer support team, training new team members, and reporting to the Customer Support Manager.

In Short

• Lead customer support team.
• Train new team members.
• Report to Customer Support Manager.
• Develop customer support strategies.
• Ensure positive customer interactions.
• Monitor key performance indicators (KPIs).
• Handle overdue accounts.
• Participate in team building events.
• Work remotely.
• Provide private healthcare insurance.

Requirements

• Extensive experience in customer service.
• Experience as a Team Lead or Project Manager.
• Familiarity with project management principles.
• Good command of English.
• Excellent communication skills.
• Proficiency in Microsoft Office suite.

Benefits

• Opportunity to work on a great product.
• Remote and pet-friendly office.
• Provided equipment for remote work.
• Private healthcare insurance.
• Team building events.